Support

Help

Write to lovecup@pirog.app — in English, German, French, Spanish or Italian. We usually reply within two working days. For bugs, add your phone model, its system version and what you did right before it happened.

How do we play together on two phones?: One of you taps Invite on the home screen, or opens Settings → Couple, and gets a six-character code. The other installs Lovecup, taps “I have a code” and enters it. A code is valid for a limited time; if it has expired, create a new one.
What is the demo partner?: Until your partner joins, a demo partner plays along so you can try the game. When you create your couple, the practice game ends and the real one starts fresh.
I have a new phone. How do I get back into our couple?: Ask your partner to open Settings → Couple → Code and phones and create a new code for you. Enter it on your new phone: you get your seat back with the whole game, and the old phone loses access.
How do I turn notifications off?: Settings → Reminders: the evening reminder, “cup is full” and notifications about your partner’s moves each have their own switch. Nothing arrives at night.
How do I restore Pro on a new phone?: Sign in to the store with the same account you bought Pro with, then open Settings → Restore purchases in Lovecup.
How do I cancel my subscription?: On iPhone: Settings → your name → Subscriptions → Lovecup. Cancel at least 24 hours before the period or trial ends; Pro stays active until then.
How do I get a refund?: Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.
Where is my data, and how do I delete it?: A game with the demo partner is stored only on your phone; deleting the app deletes it. A couple’s game is stored on our servers in the European Union so that both phones show the same game. To delete it, both of you choose Settings → Leave the couple, or write to us and we will delete it for you. Details are in the Privacy Policy.